Q : I am watching an item but it is shown as "SOLD OUT", how do I know if it will be re-stock ?
A : It is depends. We will re-stock regularly but it depends on the demands. However, we are delighted to provide the individual order and reserve service for guests, even though we do not purposed to re-stock those items. You are welcome to contact us for this service anytime.
Q : Can you order the product especially for me?
A : Sure! Please leave us your contact details / the item number / the quantity . Wait until we confirm the sufficient quantities , our staff will contact you to confirm your order and delivery/payment arrangement.
Q : How can I pick-up and deliver the goods?
A : We provide Pick up at "retail store" , " Cash on delivery by S.F. Express " , " S.F. Plus " (to residential area) and "Local Delivery" service.
More details:: https://www.lightingfanclub.com/pages/deliveryandinstallation?&locale=en
However, we suggest our guests use the "Local Delivery" service on Large / Item of length over 2 feet / Fragile / Bulk amount goods, to ensure the safety.
Q : Can I pick up at S.F. store and S.F. EF lockers?
A : Sure.
＊＊ please type the code and full address of the S.F. service point to the receiver's address.＊＊
However, Dimension restriction of "S.F. EF Locker" is applied. Please estimated your item if that is fit the selected locker. If you cannot be sure, please contact us for more.
More about S.F store and EF Locker :
Locations of 『 EF locker 』: http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
Locations of 『 S.F. store 』: http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
Q : Will you provide the install service?
A : If you need an installation, please add the "Installation" on the product page , the installation fee is calculated by each unit, make sure you select the relevant product and the sufficient quantities before checking out :
General Lights : from HK$200+
Ceiling Fan : from HK $350+
More details :
Q : I want to place my order but I am not familiar with online shopping, any other ways to order?
A : Except an online shop, while we have a retail shop in Sheung Shui. Also we are the official store of Hong Kong Philips Lighting.
You may come to visit our store ; we also accept order inquiry via Phone Calls, Whatsapp and Facebook, you may choose as your convenience.
• Retail Shop：1/F, 64 Lung Sum Avenue, Sheung Shui, N.T., Hong Kong
• Phone (Retail Shop) : (852) 2362 1608
• E-shop Hotline (Online Shop) : (852) 3690 8294
• Whatsapp : (852) 5448 9372
• Email : email@example.com